Shipping & Returns
Shipping
We ship Australia-wide using Aramex and, depending on your location, Australia Post. We select the carrier that provides the most reliable and efficient delivery for your order.
Wine can be purchased from just one bottle. However, for better shipping value, we recommend ordering four or more bottles.
Shipping costs are calculated at checkout based on your delivery location and the size and weight of your order.
We cannot deliver to PO Boxes or addresses outside Australia.
Dispatch and Delivery
We aim to dispatch orders within two business days of receiving your order and payment.
Delivery times will vary depending on your location and the selected delivery provider. While we will always do our best to dispatch your order promptly, we cannot guarantee delivery by a particular date or within a requested timeframe.
Please carefully check your delivery address when placing your order. Bago Maze & Wine is not responsible for delays, additional charges or undelivered orders resulting from an incorrect, incomplete or outdated address supplied by the customer.
Additional delivery or redelivery charges may apply where an order cannot be delivered or is not collected.
Alcohol Sales and Proof of Age
You must be 18 years of age or older to purchase alcohol from Bago Maze & Wine.
When placing an alcohol order, you will be required to confirm that you are at least 18 years of age and may be asked to provide your date of birth.
We provide written instructions to our delivery partners requiring alcohol to be delivered only to:
the adult who placed the order;
another adult aged 18 years or over at the delivery address on behalf of the purchaser; or
another adult aged 18 years or over nominated by the purchaser.
The person accepting the delivery may be required to provide valid photographic identification as proof of age.
Alcohol will not be delivered to a person under 18 years of age or to a person who is intoxicated. Delivery may also be refused if the recipient’s age or identity cannot be verified.
Deliveries containing alcohol must not be left unattended or in an unsecured location. Please ensure that an eligible adult is available to accept the delivery.
It is an offence to sell or supply alcohol to a person under 18 years of age.
Damaged Deliveries
We take care when packing each order. However, in the unlikely event that your wine appears to have been damaged during delivery, please contact us as soon as possible.
Where the parcel is visibly damaged at the time of delivery, please:
Refuse to accept the delivery where possible.
Ask the delivery provider to return the parcel to the sender.
Contact Bago Maze & Wine using the form below.
Please include your order number and photographs of the damaged parcel and products where available.
Once the damage has been confirmed, we will arrange a replacement, an alternative product of equivalent value or a refund, depending on product availability and your rights under the Australian Consumer Law.
Faulty or Incorrect Products
Please contact us as soon as possible if you believe a product is faulty, defective, damaged or different from what you ordered.
We may ask you to provide:
your order number or another form of proof of purchase;
photographs of the product and packaging; and
information about the issue.
We may also need to inspect or test the product before confirming the appropriate remedy.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a replacement, refund or another remedy depending on the nature of the issue.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
Change-of-Mind Returns
We are not required to provide a refund or replacement where you have simply changed your mind, selected the wrong product or no longer require the product.
However, we may consider a change-of-mind return at our discretion where:
you contact us within seven days of receiving your order;
the bottles are unopened, undamaged and in their original condition; and
you provide proof of purchase.
Please contact us before returning any products. Products returned without prior approval may not be accepted.
Approved change-of-mind returns are at the customer’s expense. Original shipping charges and return delivery costs are not refundable.
Returning a Product
Please contact Bago Maze & Wine using the form below before returning any products.
Once your return has been approved, we will provide instructions for returning the goods.
Please package returned bottles securely. We cannot accept responsibility for products that are lost or damaged while being returned to us.
Where a product is confirmed to be faulty, defective, damaged or incorrectly supplied, we will reimburse reasonable return delivery costs as required under the Australian Consumer Law.
Refunds will generally be returned to the original payment method once the returned goods have been received and assessed.